iBuilder Solution

Support desk.

Setting documents flow will automatically assign tasks and inform the people responsible. Status management will allow for faster case consideration, with information about the person working on the assignment and the assignment’s history. On the other hand, the employees or customers submitting support items will be informed about their status by means of automatic notices.

Knowledge database.

If employees keep asking questions about licenses, hardware or functionalities, it means that the company lacks a place where all this data can be found. Share information in a way that will allow your people to find exactly what they need. 

One access point for IT systems.

iBuilder will provide unlimited opportunities to integrate the existing back office systems into one, easy to access, platform. Using safe authorization methods, employees will be able to use the appointed functionalities without logging into different IT systems.

Authorizing.

With iBuilder you will design information flows which will allow the authorisation of individual users or user groups, automatically.

Why Panoptic?

• experienced team
• deep knowledge of business processes 
• trusted by business and government
• systems integration specialist
• In-house helpdesk and support
• best practices